Faq
General
How to confirm the device's model
For iPad
- Open the "Settings" app.
- Tap on "General"
- Tap on "About."
- Look for your tablet model in the "Model" section.
For Samsung
- Go to the "Settings" app.
- Tap on "About tablet"
- Look for the "Model name" section to find your tablet model.
For Lenovo
- Go to the "Settings" app.
- Tap on "System"
- Tap on "About tablet"
- Look for the "Device name" section to find your tablet model.
Can I use an external key pad with case?
This case is designed to precisely fit the real device model, so an external keyboard may not fit properly when the case is installed. However, the case allows full access to the device's ports and buttons for normal use.
Is the stand adjustable? How to make it sturdy?
- The case features a stable 360° rotating kickstand that provides multiple viewing angles for viewing, typing, and drawing.
- To pull up the stand and push it to the button to stabilize it. By adjusting the angle and position to find the optimal balance point, and avoiding placing too much weight or pressure on the edges to make it more sturdy.
What it the drop protection rating of this case?
This case has passed the US military-grade certification [MIL-STD 810G-516.6] and provides enhanced protection for daily scratches and accidental drops, greatly extending the service life of the device.
Order
How to cancel/ change an order?
Unfortunately, we cannot change your item, invoice, billing, or shipping information once an order has been processed online. If needed, please email us to cancel the order and place a new one.
What can you do if ordered a wrong item and it has already been shipped with a tracking number?
Once an order has been processed and shipped out with a tracking number, please contact us at miesherkcase@hotmail.com immediately. We will advise you to RETURN TO SENDER through your shipping carrier once you receive the package. Once you notify us that you will return the unopened package, we can assign you a case number. The case number will be our reference as a pre-notification, the miesherk Customer Care Team to issue you a refund immediately upon receipt of your unopened return item. We will then issue you a refund in the original form of payment. (Shipping fees are nonrefundable.)
How long will it take to get the order?
Due to circumstances beyond our control, it depends. Orders processed here will take 5-9 business days to arrive.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, please check the return policy. Just email us directly and we will take you through the process.